Frequently asked questions

Get help and support from our history
How do I start a turnkey service project with Collins?
Turnkey Service
Services

It's simple! Just request a quote through our website or contact us. We’ll give you a quick call to discuss your goals, then send over a high-level estimate. Once you’re ready to move forward, we’ll confirm specs with a site visit, custom-fabricate your solution in-house, and handle installation from start to finish. You just sit back and let us handle it all.

How do I choose the right netting for my project?
Netting
Services

Choosing the right netting depends on your application, safety needs, and durability. If you’re not sure what you need, don’t see the product you’re looking for, or have a specialty netting project, contact us and we’ll suggest the best netting solution for you.

How are you different from other vendors?
All Services
Services

We handle every step in-house—from planning and production to final install—so nothing gets lost in translation. With full quality control and tighter timelines, our team is fully dialed into every detail from day one. And because our expert installers travel nationwide, you can count on precise measurements, perfect fit, and flawless results—wherever your project takes place.

Is getting a material-only order quote free?
Material-Only Service
Services

Yes! Getting a quote is completely free and no-commitment. Just share your specs, and we’ll provide pricing, timing, and next steps—no pressure or strings attached.

Is getting a turnkey service quote free?
Turnkey Service
Services

Yes—and so is the initial phone consultation. We only invoice after completing the site visit, finalizing project specs, and getting your final quote approval. No upfront charges or surprise fees to explore options. We earn your business first, then move forward with full transparency.

Can you print on material I provide?
Custom Printing
Services

No. Custom printing is only available as an add-on to a turnkey or product-only windscreen, padding or bleacher wrap order you place with us—it’s not offered as a standalone service.

How do I choose the right windscreen product for my project?
Windscreen
Services

It depends on your location, sport, facility type, and goals. For example, privacy, branding, or wind control. Not sure? Contact us and we’ll help you find the best fit.

What types of court accessories do you carry?
Court Accessories
Services

We carry a complete lineup of tennis and pickleball court accessories, including teaching carts, ball baskets, court rollers, squeegees, waterbrooms, nets, net posts, scorekeepers, and more—everything you need to run a top tier tennis or pickleball facility.

How do I choose the right padding for my space?
Padding
Services

Choosing the right padding depends on your application, safety needs, and impact intensity. If you’re not sure what you need, don’t see the product you’re looking for, or have a specialty padding project, contact us and we’ll suggest the best padding solution for you.

What are bleacher wraps?
Bleacher Wraps
Services

Bleacher wraps are polyester or vinyl windscreen panels with printing and branding capabilities that stretch around bleacher seating to create a clean, cohesive visual while hiding clutter underneath. They’re used to showcase team logos, school spirit, sponsor branding, or event messaging—turning plain seating into a bold, photo-worthy backdrop that enhances your venue’s look and drives visibility online and in-person.

How do I know which installation accessories I need?
Installation Accessories
Services

It depends on your product type, application, and installation environment. If you're unsure, contact us and we'll recommend the right accessories for your project.

What are field accessories, and why do I need them?
Field Accessories
Services

Field accessories are the small finishing touches—like distance markers, fence toppers, and foul line striping—that make a big impact. They help you meet regulations, improve safety, and elevate the overall look and function of your field.

Can Collins create custom products for unique or specialty projects?
Custom & Specialty
Services

Yes. If your project has unique specs, aesthetics, or constraints— reach out and we’ll help you bring it to life without compromising safety or visual impact.

Which Collins products can be customized?
Customization
Services

All textile products—windscreen, netting, padding, and bleacher wraps—can be customized to match your exact size, shape, color, material, and function specs. Whether it’s matching brand aesthetic or meeting specific safety standards, we can tailor every detail to your specific needs.

Which products do you offer for wholesale distribution?
Wholesale & Distribution
Services

Collins offers a full line of professional-grade windscreens, netting, padding, field accessories, court accessories, and installation hardware—engineered for use across sports, construction, events, and more. All textile products are customizable and designed to meet the high standards and regulations of schools, venues, and organizations nationwide.

Do Collins products come with a warranty?
Warranties
Services

Yes—every Collins product is backed by a warranty. Coverage details vary by product type and application, so we encourage you to contact us for the most accurate info, or download our Warranties booklet for a full overview of available manufacturer coverage across all product lines.

What are your standard lead times?
Lead Times
Services

Lead times vary by service type and project complexity:

  • Turnkey Service projects: 2–10 weeks on average, depending on scope and customization.
  • Custom Material-Only orders (without installation): 1–8 weeks on average depending on specs, materials, and volume.
  • Off-the-shelf items: Usually ship within 1–2 business days.

We’ll always give you an accurate estimate upfront—and keep you updated throughout.

Is getting a quote free?
Quotes & Estimates
Services

Yes—all Collins quotes are 100% free and come with zero pressure. Whether you’re exploring options or ready to move fast, our team is happy to help.

What’s the first step to get started with Collins Company?
Starting a Project
Services

Easy—just request a quote through our website or contact us. We’ll give you a quick call to understand your goals, project specs, and get you a free high-level estimate very quickly. From there, we’ll guide you through the rest step by step.

How do I know when my material-only order has shipped?
Shipping & Tracking
Services

You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our facility. If your order ships in multiple parts or on a freight truck, we’ll provide details for each shipment, so you’re always in the loop.

What's your return policy?
Returns
Services

Most Collins products are custom-made to order and as such, are not eligible for return. However, if there’s a manufacturing defect or shipping issue, we’ll always make it right. For non-custom, off-the-shelf products, returns may be accepted if the items are unused, in original condition, and an RMA number has been obtained by calling your sales rep or customer service within 5 business days of receipt. These returns may be subject to a restocking fee. Return shipping is covered by Collins only if the return is due to an error on our part. If you have any concerns about your order— custom or off-the-shelf —reach out. We’re here to help!

What should I do if my product arrives damaged or incorrect?
Errors & Defects
Services

We take quality and packaging seriously, but if something’s off with your order, notify us immediately upon delivery. Please document any visible damage by taking photos of the boxes, pallets, and products, and report it to the delivery representative at the time of delivery so it’s noted with the shipping carrier. Prompt notification allows us to file a proper claim and coordinate the best next steps—whether that’s a repair, replacement, refund, or other resolution.

What payment methods do you accept?
Accepted Payment Methods
Services

We accept a variety of payment methods, including all major credit cards, ACH payments, wires and checks.

When will I receive my invoice?
Invoicing & Payment Terms
Services

Once your order is confirmed, we’ll send an invoice outlining your project total, agreed-upon payment terms, and any applicable deposit requirements. For multi-phase projects, separate invoices may be issued at key milestones.

Do you require a deposit to start production?
Deposits & Prepayment
Services

It depends. Deposit requirements vary based on the customer and the details of the order. We’ll walk through your specific project during the initial consultation and determine the best payment structure from there. There’s no one-size-fits-all—our goal is to keep things flexible and straightforward.

Do you charge sales tax?
Taxes & Exemptions
Services

Yes—sales tax is applied based on the shipping address and applicable state laws. If your organization qualifies for exemption, such as with a tax-exempt certificate or a valid reseller permit, we can remove the tax once your documentation is on file.

Are Collins products fire-rated?
Fire Ratings
Services

Many of our most commonly specified products—like windscreen, padding, and bleacher wraps—can be made with fire-rated materials. Fire rating availability depends on product type, material, and application. If fire compliance is important for your project, let us know and we’ll walk you through the best options.

Do your products come with material certifications?
Material Certifications
Services

Yes—many of our products, especially those used in public facilities, schools, and pro sports environments, include material certifications upon request. If your project requires documentation for fire rating, durability, or safety compliance, just let us know during the quoting process.

Do Collins products meet city or school district standards?
District & Municipal Standards
Services

Yes. Many of our most popular products—including windscreen, netting, and padding—are built to meet the safety, material, and durability standards commonly required by cities and school districts across the U.S. If your project requires specific certifications or testing, just let us know—we’ll provide the documentation available for your required product.

Do Collins products meet safety and compliance standards for athletic facilities?
Athletic Facility Standards & Regulations
Services

Yes. Our windscreen, netting, and padding products are designed to meet the most commonly required safety and material standards for athletic facilities—including school, collegiate, and professional environments. We also stay up to date on evolving industry regulations so you don’t have to.

Can you fabricate products to match the aesthetic and functional needs of a themed park environment?
Theme Park Standards
Services

Absolutely. We specialize in custom fabrication—everything from custom-dyed netting to specialty padding and enclosures that integrate seamlessly into themed environments and attractions. Our 100% in-house production allows for creative flexibility, rapid prototyping, and a flawless visual match—which is why global theme park brands like Disney trust us with project after project.

Are Collins products fire-rated?
ASTM/NFPA/CSFM Tests
Services

Many of our most commonly specified products—like windscreen, padding, and bleacher wraps—can be made with fire-rated materials. Fire rating availability depends on product type, material, and application. If fire compliance is important for your project, let us know and we’ll walk you through the best options.

Who is Collins Company?
Our Company
Services

Collins Company is a family-owned American manufacturer specializing in premium windscreens, netting, padding, and custom athletic facility products. With over 50 years of experience, we combine precision in-house fabrication with hands-on service to help our clients create safe, high-performing, visually striking spaces.

What makes the Collins team different?
Our Team
Services

We don't just sell products—we build relationships. The Collins team brings deep industry expertise, in-house production capabilities, and a hands-on, relationship-first approach to every project. We prioritize trust, transparency, and doing what’s right over making a quick sale. This means we’ll never recommend something you don’t need and will always suggest the best solution for your goals.

We also keep everything in-house—from design to fabrication to installation—so you get a streamlined experience with consistent quality, clear communication, and one reliable team that’s fully invested in your success every step of the way.

What services does Collins offer?
Our Capabilities
Services

We offer a full range of services to support construction projects of all sizes. This includes custom product fabrication (like padding, netting, and windscreens), off-the-shelf material sales for quick-turn needs, and complete turnkey installation for clients who want a hands-off, start-to-finish solution. Visit our Services page to explore each offering in detail and find the right solution for your project or contact us and we'll happily assist!

Who does Collins Company work with?
Who We Service
Services

We work with schools, universities, sports complexes, municipalities, contractors, designers, architects, homeowners, theme parks, event venues and major brands across the U.S. Whether you need simple windscreen or a complex custom buildout, we tailor our process to match your project, timeline and priorities.

What’s the process for a full turnkey solution?
How We Work
Services

First, we’ll provide a quick, no-commitment quote based on your project specs. Then we’ll schedule a site visit to take measurements, confirm pricing, and map out your timeline. Once approved, we move into custom fabrication. Finally, our team arrives for installation on your scheduled date. From planning to final install, we handle every step—making the entire process smooth, stress-free, and easy on your end.

Should I know exactly what I need before requesting a quote?
All Services
Services

Not at all. Even if you only have a general idea of what you need, contact us and we’ll suggest the right products, services and next steps within 1-2 business days of you pressing “Send!”

How do I make sure my measurements are correct?
Material-Only Service
Services

Grab our easy-to-follow Measurement Guide designed specifically for product-only orders, or contact us and we’ll provide you with suggestions based on your application.

Will turnkey service scope, pricing & timeline be confirmed before we start?
Turnkey Service
Services

Yes. After your site visit, we’ll lock in final specs, materials, pricing, and production schedule so you know exactly what to expect, and when.

What artwork files will you need from me?
Custom Printing
Services

We’ll need high-resolution vector files (like .AI, .EPS, or .SVG) to ensure sharp, professional results at a large scale.

What if I don’t see the netting product I need?
Netting
Services

We’ve done every netting project under the sun. If you don’t see your specific netting product or application listed, contact us and we’ll recommend (or source) the right netting product based on your project specs.

What if I don’t see the windscreen product I need?
Windscreen
Services

We’ve done every windscreen project under the sun. If you don’t see your specific windscreen product or application listed, contact us and we’ll recommend (or source) the right windscreen product based on your project needs.

Are your court accessories made for long-term outdoor use?
Court Accessories
Services

Yes—our accessories are made from durable, weather-resistant materials like aircraft aluminum, stainless steel, and UV-treated components to withstand heavy use on both indoor and outdoor courts.

What if I don’t see the padding product I need?
Padding
Services

We’ve tackled every type of padding project imaginable. If you don’t see your specific padding product or application listed, contact us and we’ll recommend the right Collins padding product based on your project needs.

Are bleacher wraps just for branding?
Bleacher Wraps
Services

Not at all. In addition to branding, bleacher wraps help secure under-bleacher areas, clean up visual clutter, and create sponsor-ready space with swappable sponsor panels that can unlock new revenue opportunities.

How are Collins installation accessories better than ones I’d find at a local hardware store?
Installation Accessories
Services

Collins installation accessories are hand-selected and field-tested by experts to meet professional standards. Every item we supply, from zip ties to anchors, is chosen for its strength, reliability, and performance in real conditions. This means fewer failures, longer lifespan, and maintenance cost savings over time.

What types of customizations are available?
Custom & Specialty
Services

Nearly everything. We offer custom sizing, shapes, colors, weaves, material thicknesses, print graphics, hardware solutions, and more. Whether you need netting to match specific brand specs or padding shaped to fit an unconventional layout—we can make it happen!

How does Collins support distributors and resellers?
Wholesale & Distribution
Services

We provide our distributors with detailed product specs, sales assets, and expert guidance to help you serve your customers confidently. Our team is always available for technical support, custom quoting, and layout recommendations—so you’re never left guessing and always look sharp, prepared, and professional in front of your customers.

What does the warranty cover?
Warranties
Services

Our warranties cover defects in materials and workmanship under normal use. Because coverage can vary based on your product and use case, we tailor warranty terms to fit—just reach out and we’ll walk you through it.

Can you meet tight deadlines or rush orders?
Lead Times
Services

Yes. Our 100% in-house fabrication, paired with expert project management, gives us the flexibility to meet even the tightest timelines. Whether it’s a last-minute install or a rush shipment, let us know and we’ll explore every option to deliver without sacrificing quality.

How long does it take to get a quote or estimate?
Quotes & Estimates
Services

Fast! Most standard quotes are sent within the same business day—often in less than one hour. For custom or complex projects, turnaround times may vary depending on the scope and specifications. But don’t worry—we’ll keep you updated every step of the way with clear timelines and ETAs, so you’re never left guessing.

How do I start a turnkey service project with Colins?
Starting a Project
Services

It's simple! Just request a quote through our website or contact us. We’ll give you a quick call to discuss your goals, then send over a high-level estimate. Once you’re ready to move forward, we’ll confirm specs with a site visit, custom-fabricate your solution in-house, and handle installation from start to finish. You just sit back and let us handle it all.

How are material-only orders packaged and shipped?
Shipping & Tracking
Services

Material-only orders are carefully packaged based on the type, size, and quantity of items to ensure safe transit. Windscreens and netting are typically rolled and boxed or palletized to prevent creasing. Padding ships on custom-built pallets or in protective wrap to prevent damage. We choose the safest, most efficient shipping method based on your order and location and always keep you updated with tracking and delivery details.

Who covers return shipping costs?
Returns
Services

If the return is due to an issue on our end—like a wrong item, a manufacturing defect, or damage during transit—we’ll cover the return shipping. If the return is due to a customer-side issue, such as ordering the wrong item or changing your mind, return shipping costs are the customer’s responsibility (as long as the item is eligible for return under our policy).

Will you cover shipping costs for defective, incorrect or damaged items?
Errors & Defects
Services

Yes—if the issue is on our end, we’ll cover all return or replacement shipping costs to make things right.

Which payment method do you recommend?
Accepted Payment Methods
Services

We recommend ACH payment— it’s quick, secure, and eliminates credit card processing fees or the risk of lost checks. That said, we’re flexible—if a different method works better for your team, let us know and we’ll do our best to accommodate it.

What are your standard payment terms?
Invoicing & Payment Terms
Services

Payment terms are determined on a case-by-case basis, depending on the specifics of your project and organization. In most cases, payment is due before shipping, delivery, or installation—but we’re flexible and happy to discuss the best arrangement for your needs during the initial consultation. Reach out and we’ll figure out what works best for you.

What if I’m tax-exempt or have a reseller permit?
Taxes & Exemptions
Services

We’ve got you covered. Just send us the appropriate documentation (like your exemption certificate or reseller permit) before we finalize your order, and we’ll make sure tax isn’t applied.

Can I request fire-rated versions of your products?
Fire Ratings
Services

Yes. We offer fire-rated versions of key products like windscreen, padding, and bleacher wraps. If fire safety is a priority, let us know early in the quoting process so we can specify the correct materials.

What types of material certifications are available?
Material Certifications
Services

Because we offer a wide range of products and customization options, available certifications can vary. Some materials include fire rating certifications, while others may have strength or tensile testing documentation. If your project requires official certifications, just let us know upfront—we’ll walk you through what’s available and ensure everything aligns with your requirements.

Our district requires fire-rated materials, can you accommodate?
District & Municipal Standards
Services

Yes. We offer padding and windscreen options that meet standard ASTM fire rating standards—commonly required for public-use and indoor installations. If you’re unsure what your project needs, our team can recommend compliant materials and provide product-specific spec sheets.

Are Collins products fire-rated?
Athletic Facility Standards & Regulations
Services

Many of our most commonly specified products—like windscreen, padding, and bleacher wraps—can be made with fire-rated materials. Fire rating availability depends on product type, material, and application. If fire compliance is important for your project, let us know and we’ll walk you through the best options.

Can Collins products meet theme park safety and durability standards?
Theme Park Standards
Services

Yes. Our products are engineered to meet the high safety, durability, and performance standards demanded by theme park environments. From crowd-heavy zones to high-impact stunt areas, we custom-fabricate solutions that stand up to weather, wear, and constant public use.

Do Collins products meet ASTM, NFPA, or CSFM standards?
ASTM/NFPA/CSFM Tests
Services

Many Collins products do meet these standards, especially when installed in schools, public spaces, or indoor environments where fire-rated materials are required. Padding and certain windscreens can be made from fire-rated materials that comply with CSFM and other relevant standards.

How long have you been in business?
Our Company
Services

Over 50 years. Today, we’re in our third generation of family ownership, with every detail managed by in-house experts who’ve been with us for decades. This means no knowledge gaps, no handoffs, and no wasted time—just seasoned pros who know the work inside and out, and get it right—every time.

Who on your team will I be working with?
Our Team
Services

You’ll be matched with a dedicated Collins rep who specializes in your type of project—whether it’s custom padding, netting, windscreens, or full-facility installs. Your rep will guide you every step of the way, offering personalized support from the first quote to final delivery and beyond. All Collins reps are always just a phone call away, incredibly responsive, and have decades of hands-on experience—so you always have a seasoned expert in your corner.

What products does Collins sell or fabricate?
Our Capabilities
Services

We fabricate and supply premium, high-performance athletic facility products, including custom windscreens, padding, netting, bleacher wraps, court, field and installation accessories. Visit our Products page to explore each product line in detail, or our Applications page to find the right products by sport or facility type. Not sure what you need? Just reach out and we'll happily help you find the right products for your project.

Do you work with contractors, architects, or school districts?
Who We Service
Services

Yes, we regularly collaborate with contractors, architects, facilities teams, and purchasing departments to ensure a smooth process—whether it’s a public bid, a private project, or anything in between.

What’s the process for material-only orders?
How We Work
Services

First, we’ll review your specs, recommend the right materials, and provide a free quote. Then we’ll finalize all product details—like sizing, finishes, and customizations—before moving into production. Next, we fabricate your products in-house with close attention to quality and timelines. Finally, once your products are ready, we ship them right to your door—on time, every time.

Can you handle large-scale, complex or highly custom projects?
All Services
Services

Yes! We’ve successfully completed thousands of projects for schools, stadiums, theme parks and government facilities across the country—no project is too big or too custom.

How accurate will the final product be to my specs?
Material-Only Service
Services

Completely. Everything is made in-house with tight quality control at every step. We fabricate to your exact measurements, using your chosen materials and project requirements.

How hands-off can I be with your turnkey service, really?
Turnkey Service
Services

As hands-off (or on) as you want to be. Some clients want close involvement, others prefer we take the lead. Either way, your dedicated rep will guide the entire process and keep things moving smoothly—giving you the flexibility to step in and out as you please.

Will I get a preview before you print?
Custom Printing
Services

Yes! You’ll receive a polished layout mockup to review and approve—so you’ll know exactly how your graphics will look on your final product.

Why should I choose Collins netting over a different brand?
Netting
Services

Our netting is fabricated 100% in-house and manufactured from only the highest quality materials, so you get stronger so you get stronger, longer-lasting nets. Fully in-house production means tighter quality control, faster turnarounds, and no third-party delays. And—if you’re using our turnkey service, we handle everything from on-site measurements to flawless installation. Simply put, choosing Collins means choosing unmatched quality, reliability, and ease.

Why should I choose Collins windscreen over a different brand?
Windscreen
Services

Our windscreens are custom-fabricated 100% in-house using premium, weather-resistant materials that outperform standard mesh. You get a cleaner fit, sharper aesthetics, and better longevity—no sagging, fraying, or fading mid-season. Fully in-house production means tighter quality control, faster turnarounds, and zero third-party delays. And if you’re using our turnkey service, we handle it all—from precise field measurements to flawless installation. Simply put, Collins windscreens deliver unmatched quality, reliability, and peace of mind.

Why should I choose Collins padding over a different brand?
Padding
Services

Our padding is fabricated 100% in-house using premium materials to give you a cleaner, longer-lasting finish. Fully in-house production means tighter quality control, faster turnarounds, and no third-party delays. And if you’re using our turnkey service, we handle everything from on-site measurements to flawless installation. Simply put, choosing Collins means choosing unmatched quality, reliability, and ease.

Are bleacher wraps weatherproof?
Bleacher Wraps
Services

Yes—Collins wraps are built to perform in most conditions. They’re made from heavy-duty, vinyl-coated mesh and reinforced with cable framing, airflow strategies, and custom fitment to prevent sagging, billowing, or wear.

Can I self-install Collins products using your accessories?
Installation Accessories
Services

For simpler windscreen and netting projects, yes—especially with our layout-specific hardware recommendations. But for more complex installs, we strongly recommend using our Turnkey Service to ensure a secure fit that meets all safety and structural standards.

How do field accessories improve fan or guest experience?
Field Accessories
Services

Clear markers and polished finishes make your field feel professional and organized creating a better experience for athletes, cleaner visuals for spectators, and stronger impressions for guests, media, and sponsors.

What if I don’t see the product or spec I need on your site?
Customization
Services

No problem. Many of our most iconic builds—like Disney's Indiana Jones ride—have started as “off-menu” requests. Just reach out with your idea or requirement and we’ll match you with the right products and services for your project.

Is there a minimum order quantity or buy-in to become a distributor?
Wholesale & Distribution
Services

We work with distributors of all sizes and offer flexible order options depending on your market and needs. Contact us to learn more about wholesale pricing tiers, lead times, and how we can align with your business goals.

What’s not covered under warranty?
Warranties
Services

While our products are built to last, certain conditions are beyond our control—like improper self-install, extreme weather, or natural disasters. For a full list of exclusions, download our Warranties booklet or contact us and we'll walk you through what may not be covered in your particular situation.

How do I get the most accurate lead time estimate?
Lead Times
Services

The fastest way to get a reliable lead time is to contact us directly and speak with a dedicated rep who understands your project type and can provide an accurate estimate based on your goals, specs, and deadlines.

Do I need exact measurements to request a quote?
Quotes & Estimates
Services

Typically, no! In most cases, we can provide a ballpark estimate with just some basic details. While certain custom projects may require more precise specs upfront, our goal is to get you budget numbers as quickly and efficiently as possible—and we’ll guide you through what’s needed along the way.

How do I start a material-only order—without installation?
Starting a Project
Services

Just reach out to request a quote with your basic specs—we’ll follow up to confirm measurements and material preferences. Once your estimate is approved, we’ll get started on fabrication in-house. You’ll get updates throughout the process, and we’ll ship or schedule pickup once everything’s ready.

Do you offer expedited shipping?
Shipping & Tracking
Services

Yes. While most of our orders ship on standard timelines, we can accommodate expedited shipping when needed—especially for off-the-shelf items or urgent projects. Just let your rep know your timeline when placing your order.

What if I find a product defect or error after installation or use?
Errors & Defects
Services

Reach out to us. Some products are covered by warranties, and we’ll assess the issue and walk you through your options—whether that’s a warranty claim, repair, or another next step. If we handled the installation and the issue is due to an installation defect (not damage caused by weather, misuse, or other post-installation factors out of our control), we’ll take full responsibility for resolving it quickly and professionally at no additional cost to you. Our goal is always to make sure you’re 100% satisfied and fully supported.

Do you charge credit card processing fees?
Accepted Payment Methods
Services

Yes, like many companies, we apply a small processing fee on credit card transactions. If you’d prefer to avoid this, ACH or check payments are great fee-free alternatives.

What if my organization has special payment requirements?
Invoicing & Payment Terms
Services

We’re happy to work with your internal processes. If your organization requires a PO, approval steps, or special invoicing, just let us know—we’ll coordinate with your team to make sure everything runs smoothly.

How do I submit my tax exemption documentation?
Taxes & Exemptions
Services

You can email it to us during the quoting or ordering process. We’ll review and update your account so your exemption applies to current and future orders.

Are your fire ratings up to code?
Fire Ratings
Services

Our fire-rated materials meet the most commonly required standards (ie. NFPA-701 and ASTM) for indoor and public-use applications. Specific ratings vary by product and material, so if you need documentation, just ask—we’re happy to provide it.

How do I request material certifications for my order?
Material Certifications
Services

Just mention it when requesting a quote or placing your order. Your dedicated rep will make sure any necessary documentation is included with your shipment or emailed to you in advance if needed for permitting or compliance.

Can Collins help us with compliance documentation for a district or municipal bid?
District & Municipal Standards
Services

Absolutely. We can provide spec sheets, warranty details, and available testing documentation to support your bid or procurement process. Need something not listed on our site? Just ask—we’re happy to help.

Can you help us choose the right products for our sport-specific or facility-specific standards?
Athletic Facility Standards & Regulations
Services

Absolutely! Whether you’re upgrading a baseball field, indoor gym, or multi-sport complex, reach out and we’ll guide you to the right materials, product specs, and finishing options to meet the functional, safety, and compliance needs of your facility.

Do your products meet fire rating requirements for theme parks?
Theme Park Standards
Services

Yes. Many of our materials—like wall padding and windscreen—can be fabricated to meet ASTM E84 Class A or Class B fire rating standards, which are commonly required in theme parks and public-use spaces. Let us know your specs and we’ll ensure compliance.

Can Collins provide certification or documentation for ASTM, NFPA, or CSFM tests?
ASTM/NFPA/CSFM Tests
Services

Yes. We can provide product-specific warranty and compliance documentation upon request. You can also find supporting documents on individual product pages or download our comprehensive Warranties & Compliance booklet from the Resource Center.

Where are Collins fabrication facilities located?
Our Company
Services

Collins operates two U.S.-based fabrication facilities: our headquarters and primary West Coast facility in Ontario, CA (300 East Eucalyptus Avenue), and our East Coast facility in Cumming, GA (1375 Weber Industrial Drive). We fabricate all of our products 100% in-house at these locations—allowing us to tightly control quality, ensure faster turnaround times, and customize every order to fit your exact needs.

Will I speak with the same person throughout my project?
Our Team
Services

Yep. Your assigned rep will be your go-to contact every step of the way—no bouncing between departments. We believe consistency leads to better outcomes and a smoother client experience.

What types of projects can Collins handle?
Our Capabilities
Services

We handle everything from small, one-off product orders to ground-up facility builds. Whether you need custom padding for a single wall or a complete turnkey solution with installation, we have the experience, equipment, and team to bring it to life—on time and to spec.

Do you service private homes, or just big facilities?
Who We Service
Services

Yes! We absolutely work with private homes. Whether you’re building a backyard sports court, need netting for a batting cage, or want professional-grade padding for a home gym, we’ve got you covered. You’ll get the same high-quality products and expert guidance we provide to major facilities—just tailored to your space and goals.

What’s the process for ordering custom printing?
How We Work
Services

Start by placing your material/product order—printing can be added to any printable turnkey or material-only job. Next, submit your artwork and our team will review it, guide any needed tweaks, and send you a layout to approve. Once you give the green light, we print your design in-house and ship it or install it with your order. It’s a simple, guided process from start to finish.

How long have you been in business?
All Services
Services

Over 50 years. Today, we’re in our third generation of family ownership, with every detail managed by in-house experts who’ve been with us for decades. This means no knowledge gaps, no handoffs, and no wasted time—just seasoned pros who know the work inside and out, and get it right—every time.

How long will it take to receive my order?
Material-Only Service
Services

It depends on order complexity, but most orders ship within 1–8 weeks. We’ll give you a timeline up front based on your specs, and stick to it.

What if I’m on a tight timeline?
Turnkey Service
Services

No problem. Our fully in-house process lets us move fast, stay flexible, and accommodate tight deadlines on request, without cutting corners—just ask.

Will custom printing extend turnaround time?
Custom Printing
Services

Because printing is integrated directly into your product order and completed in-house, it won’t add major delays. Our team works fast and always delivers on schedule.

Can I customize netting color or mesh size?
Netting
Services

While our standard black netting and mesh sizes cover most projects, we will attempt to source custom and specialty netting upon request. If you need a specific color or a unique mesh size for visibility or compliance, we will do our very best to help you source the product—just ask!

How do I measure correctly for a material-only windscreen order?
Windscreen
Services

Use our Windscreen Measuring Guide for best results. Still unsure? Reach out and we’ll walk you through it step-by-step.

Can I customize padding color, thickness, or add custom graphics?
Padding
Services

Yes—all padding is fabricated 100% in-house and fully customizable.

Can we install bleacher wraps ourselves?
Bleacher Wraps
Services

No—due to structural and safety requirements, bleacher wraps are not self-installable. Each wrap is custom-fit to your bleachers and installed by our expert team for clean lines and long-term durability.

Do you offer guidance or instructions for installation?
Installation Accessories
Services

While we can provide general guidelines and installation tips, the final method and approach should be determined by the installer, since they’ll have the best understanding of the site conditions and site-specific requirements.

How do I know which field accessories are right for my facility or event?
Field Accessories
Services

It depends on your sport, layout, and visual goals. Whether you're hosting a tournament or upgrading your daily-use field, we've got you covered. If you're unsure, contact us and we’ll guide you to the right accessories that check all the boxes.

What's the turnaround time on highly custom orders?
Custom & Specialty
Services

Custom timelines vary based on complexity and volume, but our fully in-house production means we move faster than most and can more reliably accommodate tight schedules. Once we understand your needs, we’ll provide a timeline you can count on, with proactive updates every step of the way.

Can you print custom graphics—and what products can they go on?
Customization
Services

Yes! We offer 100% in-house custom printing on windscreens, padding, and bleacher wraps. Fully in-house printing means faster turnarounds, tighter quality control, and sharper, longer-lasting graphics. Whether you’re adding logos, sponsor branding, or full-color artwork, we make it easy and can even help optimize your images to ensure the best print quality and visual impact. Explore our Custom Printing service page to learn more.

Is there a maximum wholesale order quantity for Collins products?
Wholesale & Distribution
Services

No—we’re equipped to handle large-scale and high-volume orders for facilities, events, or distributors. If you have a major project or ongoing needs, contact us for custom quoting, lead times, and fulfillment options tailored to your scope.

What factors can affect lead time?
Lead Times
Services

Several factors can impact project lead times, including the level of customization, order volume, time of year (peak season vs. off-season), site readiness for installation, and shipping location. We’ll walk you through all of these considerations early in the process and tailor your timeline accordingly—so there are no surprises and your project stays on track.

How do I order off-the-shelf products from Collins?
Starting a Project
Services

If you’re a returning customer, just call your rep or send us your order and we’ll get it shipped out—most in-stock items go out within 1–2 business days. New to Collins? No problem. Reach out for a quote, and we’ll help you get exactly what you need fast, without the customization wait time.

Can I track my shipment?
Shipping & Tracking
Services

Absolutely. You’ll receive tracking information via email for parcel shipments, and freight shipments include carrier info and a bill of lading. Your dedicated rep is also available if you need help tracking down a delivery.

Is there a time limit for reporting defects or errors?
Errors & Defects
Services

Please report any defects or delivery errors within 5 business days of receiving your material order or noticing an installation defect. This ensures we can respond promptly and get things resolved without delays.

Do you accept purchase orders (POs) if my organization requires one?
Accepted Payment Methods
Services

Yes—if your school, facility, or organization requires a PO, we can usually accommodate. Just let your rep know during the quoting process.

Can you accommodate Net 30 terms?
Invoicing & Payment Terms
Services

Yes—on a case-by-case basis. We work with a wide range of clients, including schools, municipalities, and large organizations that require Net 30 terms. Just let us know your billing requirements, and we’ll do our best to accommodate.

Can you refund tax after payment if I forgot to submit my certificate?
Taxes & Exemptions
Services

To keep things smooth, we recommend submitting your exemption or reseller documentation upfront. If tax has already been charged, reach out right away—we’ll do our best to help correct it.

What if I'm not sure whether I need fire-rated materials?
Fire Ratings
Services

No problem—our team is here to help. Just tell us about your application and location, and we’ll advise you on whether fire-rated materials are typically needed needed and which products meet those specs. We work closely with school districts, parks departments, and theme parks, so we can confidently advise on how to keep you compliant.

Can I get a sample with material certification for approval before ordering?
Material Certifications
Services

Absolutely. For projects that require pre-approval from architects, engineers, or inspectors, we can send samples along with relevant spec sheets or certifications to help you move forward confidently.

Are Collins products safe for high-traffic public environments?
District & Municipal Standards
Services

Yes. Collins products are built to perform in busy, high-use settings like schools, parks, and rec centers. We engineer every solution for durability, safety, and long-term performance—backed by decades of field testing in real-world municipal and district environments.

What regulations should we be aware of when upgrading our athletic facilities?
Athletic Facility Standards & Regulations
Services

Common standards often include padding thickness and placement, flame-resistance for indoor products, and field-of-play safety clearances. Our team is experienced with athletic facility specs and can help you select products that align with relevant guidelines—so your upgrades are safe, compliant, and built to last.

Can Collins handle fast turnarounds for last-minute installations or refurbishments?
Theme Park Standards
Services

Yes. Because every step of the process—from planning to production—happens under one roof, we can move faster than most. We’re often brought in when others can’t meet the timeline. Just share your deadline and requirements—we’ll take care of the rest.

What if I’m not sure whether I need fire-rated materials?
ASTM/NFPA/CSFM Tests
Services

No problem—our team is here to help. Just tell us about your application and location, and we’ll advise you on whether fire-rated materials are typically needed needed and which products meet those specs. We work closely with school districts, parks departments, and theme parks, so we can confidently advise on how to keep you compliant.

Who does Collins Company work with?
Our Company
Services

We serve schools, universities, sports complexes, municipalities, contractors, designers, architects, homeowners, theme parks, event venues and major brands across the U.S. Whether you need simple windscreen or a complex custom buildout, we tailor our process to match your project, timeline and priorities.

Is your team experienced with large or complex projects?
Our Team
Services

Yes! Our team has decades of experience handling everything from professional stadiums and college athletic facilities to theme parks and public-use installations. We can easily navigate complex specs, tight timelines, and compliance requirements.

Do you only work with sports facilities?
Our Capabilities
Services

Not at all. While we specialize in athletic spaces, we also work with schools, parks, commercial spaces, events, and even entertainment venues like theme parks. If you need custom windscreen, netting, padding, or branding elements—we can help.

What makes working with Collins different from working with other vendors?
How We Work
Services

We combine fully in-house production, deep expertise, and a relationship-first approach to create a seamless, stress-free experience. You won’t get bounced around departments or deal with third-party delays. We manage everything under one roof and provide you with one consistent point of contact making coordination and communication effortless, maintaining the highest level of quality every step of the way, and delivering a finished product that exceeds expectations.

Can you print sponsor logos in a way that’s easy to switch out?
Custom Printing
Services

Yes! We can create easy-swap printed panels or sections, making it simple to update featured sponsors as your partnerships change.

How do I measure correctly for a material-only netting order?
Netting
Services

For the most accurate results, use our Netting Measuring Guide. Still unsure? Reach out and we’ll help guide you through the measuring process.

How do I measure correctly for a material-only padding order?
Padding
Services

For the most accurate results, use our Padding Measuring Guide. Still unsure? Reach out and we’ll help guide you on how to measure your space.

Do you work with distributors or offer wholesale pricing?
Material-Only Service
Services

Yes! We work with many distributors and can easily fulfill bulk and repeat orders of any size. Visit our Wholesale & Distributors page for details on wholesale and distributor support.

Why choose Collins bleacher wraps over other brands?
Bleacher Wraps
Services

We bring expert-level craftsmanship and decades of field experience to every project. Our professional installation crews know exactly how to get a clean, secure fit—and every wrap is custom-fabricated 100% in-house for superior quality, consistency, and durability you can count on.

Can I install field accessories myself?
Field Accessories
Services

Many field accessories—like distance markers and fence toppers—are fairly easy to self-install with basic tools and Collins installation accessories. For more complex or large-scale projects, our Turnkey Service ensures everything is installed safely, securely, and to professional standards. Either way, we’re always happy to help you get it done right. Have questions? Contact us and we'll walk you through the best options for your field setup and goals.

Why choose Collins for specialty or custom products?
Custom & Specialty
Services

Custom is our specialty! Every solution is planned, customized, and fabricated 100% in-house giving us total control over quality, precision, and turnaround—and ensuring a smooth, responsive experience from concept to install. It’s why global brands like Disney trust us, and why we'd love to earn your trust too!

Is there a minimum or maximum order size for custom products?
Customization
Services

Nope—we work with everything from one-off specialty builds to large-scale installations. Our fully-equipped facility and team allow us to fulfill even the largest volume orders without compromising quality or timelines.

What makes Collins products better than other wholesale options?
Wholesale & Distribution
Services

Our products are expert-sourced, precision-fabricated and customized 100% in-house—giving us total control over quality, consistency, and turnaround. Every product is meticulously field-tested, pro-approved, and built for lasting performance and sharp aesthetics. With 50+ years of expertise in layout planning, material science, and customer service, we don't just sell products, we help you deliver standout results your clients will see, feel, and rave about.

Where can I find lead time info for a specific product?
Lead Times
Services

Lead times vary based on the product, season, and customization level—so the best way to get an accurate estimate is to contact us directly. We’ll give you a clear, up-to-date timeline based on your specific needs.

Is a site visit included as part of the free quote or estimate?
Quotes & Estimates
Services

Site visits are available for turnkey service projects only, after an initial, high-level quote is approved. To get started, contact us or request a quote oon our site. From there, we’ll give you a quick call to better understand your needs and provide a free upfront estimate. If all looks good, we’ll arrange a site visit to confirm measurements and finalize your solution.

What’s included in an initial quote?
Quotes & Estimates
Services

Your quote will outline all materials, services, and estimated lead times—so there are no surprises later. If you’re using our turnkey service, your quote will also include site visit coordination, install pricing, and project scheduling.

I don't know what exactly I need—can you help?
Starting a Project
Services

Absolutely. That’s what we’re here for. Whether you’re starting from scratch or refining a plan, contact us and we’ll help you explore your options, choose the right products, and make sure your project gets off on the right foot.

Do you ship internationally?
Shipping & Tracking
Services

We currently ship throughout the U.S. only. For international orders, we’re happy to accommodate shipments to U.S.-based freight forwarders arranged by the customer. All necessary shipping and export documentation must be prepared and supplied by the customer.

Do you offer itemized invoices?
Invoicing & Payment Terms
Services

Yes. Upon request, we’re happy to provide itemized invoices that break down your order by line item, product type, or service category—whichever format your team prefers for review and processing.

I’m not sure if I qualify for exemption or resale—can you help?
Taxes & Exemptions
Services

Absolutely. If you’re unsure whether your organization or business qualifies (or which documents to provide), just get in touch. We’re happy to walk you through the process.

Are your materials tested to meet school or municipal facility standards?
Material Certifications
Services

Yes—our products are specifically designed to meet the safety and compliance standards often required in public-use and educational facilities. If your district has a specific standard to meet, we’re happy to help you check the boxes.

Can Collins help us plan a district-wide or multi-site rollout?
District & Municipal Standards
Services

Yes. Collins products are built to perform in busy, high-use settings like schools, parks, and rec centers. We engineer every solution for durability, safety, and long-term performance—backed by decades of field testing in real-world municipal and district environments.Absolutely! Our team supports everything from single-site upgrades to district-wide renovations. We can help you standardize specs, plan phased installations, and ensure consistent quality across multiple campuses or locations.

Can you provide documentation for facility approvals or inspections?
Athletic Facility Standards & Regulations
Services

Yes. We can supply product-specific spec sheets, warranty details, and fire rating documentation to support your facility inspections or approval process. We’re also available to answer questions from facility managers, architects, or compliance officers directly.

Have you worked with anyone I know?
Our Company
Services

Most likely! Our work spans thousands of schools, cities, and high-profile venues nationwide—from major universities like USC and pro sports teams like LA Chargers to global brands like Disney. If you’re curious, just ask—we’re happy to share relevant examples or references from projects similar to yours.

Is your installation team in-house or subcontracted?
Our Team
Services

All Collins installations are handled by our fully trained, in-house teams—not third-party contractors. This means tight quality control, seamless communication, and a flawless final result you can trust.

What sets Collins apart from other suppliers?
Our Capabilities
Services

We’re one of the few companies that offer true end-to-end service—from expert consulting and in-house fabrication to pro-level installation by our own trained crews. We handle everything in-house without reliance on third parties, which means your project stays on track, on budget, and nothing slips through the cracks.

What makes Collins different from other suppliers?
Material-Only Service
Services

We don’t outsource. Your products are fabricated and customized start to finish under one roof—giving us total control over quality, timelines, and communication. This means fewer delays, zero surprises, and a partner who knows each product line—and your order—inside and out.

How do I start a specialty or custom order?
Custom & Specialty
Services

Just contact us or request a quote. Share your vision, specs, or challenge with our team, and we’ll handle everything—from planning, material selection and prototyping (if needed) to full-scale production and on-site installation. Our turnkey service team will ensure the final result checks every one of your boxes—functionally and aesthetically.

How do I become a Collins distributor or get set up with wholesale pricing?
Wholesale & Distribution
Services

Getting started is simple! Reach out and we’ll walk you through the process. We’ll discuss your business, pricing, terms, and send you everything you need to start offering Collins products with total confidence.

Can I get a quote for both install and materials-only to compare?
Quotes & Estimates
Services

Absolutely. We’re happy to quote both options so you can decide what works best for your timeline, team, and budget. Just let us know, and we’ll break it down for you.

Are large material-only orders shipped all at once or in parts?
Shipping & Tracking
Services

That depends on the size and type of products. Some large or multi-part orders may ship in separate boxes or pallets. Don’t worry—we’ll walk you through what to expect at the time of shipping and help coordinate any delivery logistics.

Who should I contact with billing questions?
Invoicing & Payment Terms
Services

Your dedicated Collins rep will be your go-to for anything related to your order—including billing. They’ll loop in our accounting team if needed and make sure your questions are answered quickly and clearly.

How can I contact someone at Collins?
Our Company
Services

Call, email, or use the contact form on our site—we’re easy to reach and quick to respond. Whether you need a quote, layout recommendation, or just have a few questions, our team is here to help you get what you need, fast.

What makes Collins’ printing capabilities stand out?
Custom Printing
Services

Our in-house printing is built for impact and precision. We use top-of-the-line commercial-grade printers, high-resolution processes, and colorfast inks designed to withstand weather, sun, and heavy wear—so your branding stays bold and beautiful for years to come. Because we print everything ourselves, we maintain full quality control, fast turnaround times, and total alignment with the rest of your order. No time-consuming back-and-forth, re-dos or surprises—just crisp, professional graphics delivered exactly as expected.

Do you offer volume discounts or bundled pricing?
Quotes & Estimates
Services

We do. Larger orders, repeat clients, and bundled product packages may qualify for discounted pricing. Contact us and we'll walk you through available options based on your project scope.

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FAQ

Turnkey Service

How do I start a turnkey service project with Collins?
Turnkey Service
Services

It's simple! Just request a quote through our website or contact us. We’ll give you a quick call to discuss your goals, then send over a high-level estimate. Once you’re ready to move forward, we’ll confirm specs with a site visit, custom-fabricate your solution in-house, and handle installation from start to finish. You just sit back and let us handle it all.

Our commitment to you

A seamless, transparent & personalized experience from
start to finish.

Honesty

Built on trust since 1974. We guarantee
transparent pricing, clear communication, and no surprises— ever.

Respect

More than just a vendor—a partner. We listen, guide, and make sure every detail is seamlessly aligned with your vision (or better.)

Care

From planning to install and beyond, we’re with you every step of the way.
Your success is our success.

Grab our essential project planning playbook

An expert guide that includes critical steps, common
pitfalls & essential tips to keep your installation smooth,
on time, and on budget.
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